PAYE updating service hit by HMRC IT problem
HMRC has reported IT problems stopping taxpayers from filing tax returns for 2016/17 and an issue affecting PAYE accounts, which means they are not updating correctly
2 Oct 2017
Currently individual taxpayers are unable to file returns for the 2016 to 2017 tax year due to technical difficulties, according to a service availability notice issued by HMRC at 12.05pm today.
HMRC said it is ‘working hard to resolve this so please keep checking this page where we will post service updates’.
There are also problems with the updating PAYE accounts as they are not showing the latest position
This is being investigated urgently and an update will be published when the issue has been resolved.
The issue is creating a surge in traffic to the webchat service and the HMRC website states that ‘all webchat advisers are busy at the moment’.
Self Assessment service
Due to technical problems, individual taxpayers and tax agents are unable to use the Self Assessment Service and are receiving error codes 499 or 404.
At the same time, Self Assessment taxpayers using Verify will be unable to access Self Assessment online service to set up a direct debit. The IT problem means that anyone trying to access via Verfiy is taken to the login page and is unable to go any further. HMRC does add that 'this issue won’t stop you from submitting your Self Assessment tax return'.
This issue is currently under investigation.
Companies affected by the PAYE issue are advised to contact the Employer Helpline on Telephone:
0300 200 3200 with employer reference number from 8am to 8pm Monday to Friday or check online