Online gambling companies to remove cash withdrawal restrictions

Two online gambling companies have been ordered to make it easier and fairer for players to withdraw their cash following action by the Competition and Markets Authority (CMA) against unfair practices in the industry

The companies - Jumpman Gaming and Progress Play - have formally agreed to remove terms and conditions which stopped players getting hold of their own money in one go.

With growing numbers of people choosing to play games and gamble online, the Competition and Markets Authority (CMA) has been investigating the £4.9bn sector after finding that a number of firms use unfair practices and terms and conditions.

Until now, players using Jumpman Gaming and Progress Play could be made to withdraw their money in instalments over an extended period, which could lead some to gamble again where they might otherwise make a withdrawal.

The companies have also agreed to stop using unfair terms which meant they could confiscate money from players’ accounts because they had not logged in for a certain amount of time.

In addition, Progress Play has agreed not to confiscate players’ money if they do not meet their identity check rules within a specific timeframe.

The CMA ruled that whilst companies need to be able to make appropriate and proportionate identity checks to help prevent money laundering and fraud, they cannot justify confiscating someone’s money simply because they do not provide information within a specific time frame.

George Lusty, senior director for consumer protection at the CMA, said: ‘Jumpman Gaming and Progress Play are the first to commit to scrap their unfair withdrawal rules, but we expect companies across the sector to follow suit so no-one gets caught out with unfair terms and conditions when gambling online.’

Paul Hope, executive director, Gambling Commission said: ‘Gambling firms should not be placing unreasonable restrictions on when and how consumers can take money out of their accounts.

‘We now expect all online operators to review the findings published by the CMA today and ensure they update their own practices.’

Report by Pat Sweet

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