HMRC fixes online tax repayment issue

The tax office has resolved its online tax repayment problem so taxpayers can claim overpaid tax they are owed for the 2019-2020 tax year

If taxpayers have not paid the right amount at the end of the tax year (5 April), HMRC will send a P800 or a Simple Assessment tax calculation to explain how to get a refund or pay tax that is owed.

If People are due a tax refund, they can choose whether to get a cheque within 14 days of the date on the P800 letter received, or choose the online option which takes five working days. If no claim is made within 45 days, then HMRC send a cheque within 60 days from the date the P800 was sent.

However, claimants were unable to choose the quicker online option as HMRC was experiencing difficulties.

Last week on the 26 June HMRC wrote on Twitter: ‘We're aware of an issue affecting some of our Pay As You Earn customers who are trying to reclaim tax overpayments.

‘We are working hard to fix the issue and will update once it is resolved. We're sorry for any inconvenience this may have caused our customers.’

HMRC tweeted again the next day on 27 June and said: ‘This issue has now been fixed and the service is now open.

‘All customers who have already submitted their repayment request will have the money in their bank by Thursday 2 July, or receive a cheque by Monday 13 July if they requested payment by cheque.’

Taxpayers may be able to get a tax refund (rebate) if they have paid too much tax on:

  • pay from current or previous job;
  • pension payments;
  • income from a life or pension annuity;
  • a redundancy payment;
  • a self assessment tax return;
  • interest from savings or PPI;
  • foreign income;
  • UK income if they live abroad; and
  • fuel costs or work clothing for their job.

Taxpayers can visit the HMRC website to use their claim a tax refund service which explains how their tax rebate online or by cheque.

If the tax calculation is wrong, people can contact HMRC on their Income Tax: general enquiries page.

Taxpayers have 60 days to query their simple assessment in writing or by telephone, details of how to do that will be mentioned in the Simple Assesment letter or P800.

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