Tax agents are frustrated by the lack of consistency in the quality of HMRC advisers and want to see client tax records merged into a single sign-on account to reduce complexity
Accountants are being forced to turn away thousands of taxpayers who are yet to file their self assessment tax returns, despite the deadline being less than a week away
Following criticism of long wait times for taxpayers to get through to call centres, HMRC admitted that the average wait time has doubled to 27 minutes, but said home workers did not affect performance