HMRC support service renamed

Released 29 June 2020

HMRC have renamed their Needs Extra Support service as the Extra Support Service.

Voluntary and Community Sector organisations with a high proportion of clients needing extra help accessing HMRC services due to illness, disability, lack of confidence, learning difficulties, memory problems, language skills, mental health issues including distress through bereavement, can apply to use HMRC's Extra Support Service via the online link at

HMRC guidance on the service can be found at

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