HMRC update guidance on how to complain about serious misconduct by HMRC staff

Released 5 November 2018

HMRC have updated guidance on how to complain about serious misconduct by HMRC staff to add the contact address for complaints.

Complain about serious misconduct by HM Revenue and Customs staff explains how to complain about serious misconduct by HMRC staff and how a complaint will be dealt with. HMRC considers serious misconduct by members of its staff to be criminal or near criminal behaviour and take these complaints very seriously. The Independent Office for Police Conduct oversees the way HMRC deals with these complaints. Serious misconduct includes:

assault leading to death or serious injury;

corruption;

fraud;

unauthorised disclosure of customer information.

The guidance has been updated to add the contact address for complaints about serious misconduct.

View the updated guidance at Complain about serious misconduct by HM Revenue and Customs staff.

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